Policies
1. Privacy Policy
We respect your privacy and are committed to protecting your personal data in accordance with EU General Data Protection Regulation (GDPR).
Information we collect:
Personal details: name, email, billing and shipping address, phone number.
Payment information (processed securely via PayPal).
Usage data: pages visited, items viewed, shopping cart activity.
How we use your data:
To process and fulfill your orders.
To communicate order status, delivery information, and customer support.
To improve our website and services.
Only with your consent, for marketing communications.
Data sharing:
We do not sell or share your personal information with third parties except for order fulfillment (e.g., shipping companies, payment processors) or as required by law.
Your rights:
Access your personal data.
Correct or update your data.
Request deletion of your data.
Object to data processing or request restriction.
For more details, please contact us at nalg.hub@gmail.com.
2. Cookie Policy
Our website uses cookies to improve user experience and site functionality.
Types of cookies used:
Essential cookies: Required for website operation (e.g., shopping cart, login).
Analytics cookies: Collect anonymous data to help improve website performance.
Marketing cookies: Used for personalized offers and promotions.
You can manage or disable cookies in your browser settings. Please note that some website functions may not work properly if cookies are disabled.
3. Return & Refund Policy
We comply with EU consumer rights regulations.
Right of withdrawal:
You may return most products within 14 days from delivery without providing a reason.
To initiate a return, contact us at nalg.hub@gmail.com with your order details.
Return conditions:
Items must be unused, undamaged, and in original packaging.
Certain items may not be eligible for return for hygiene reasons (e.g., earrings).
Refunds:
Refunds will be issued to the original payment method within 14 days of receiving the returned item.
The customer is responsible for return shipping costs, unless the product is defective or incorrect.
4. Shipping Policy
We ship products across Europe.
Delivery methods:
Standard shipping: 3–7 business days.
Express shipping options are available at checkout.
Shipping costs:
Calculated at checkout based on destination and order size.
Free shipping may apply for orders above a specified amount.
Lost or delayed shipments:
If your order does not arrive within the expected timeframe, contact us at nalg.hub@gmail.com.
We are not responsible for delays caused by customs, courier issues, or incorrect shipping details provided by the customer.
5. Security Policy
All payments are processed securely through PayPal.
Personal and payment data are encrypted and stored safely.
We regularly monitor our website to prevent unauthorized access or data breaches.
1. Privacy Policy
We respect your privacy and are committed to protecting your personal data in accordance with EU General Data Protection Regulation (GDPR).
Information we collect:
Personal details: name, email, billing and shipping address, phone number.
Payment information (processed securely via PayPal).
Usage data: pages visited, items viewed, shopping cart activity.
How we use your data:
To process and fulfill your orders.
To communicate order status, delivery information, and customer support.
To improve our website and services.
Only with your consent, for marketing communications.
Data sharing:
We do not sell or share your personal information with third parties except for order fulfillment (e.g., shipping companies, payment processors) or as required by law.
Your rights:
Access your personal data.
Correct or update your data.
Request deletion of your data.
Object to data processing or request restriction.
For more details, please contact us at nalg.hub@gmail.com.
2. Cookie Policy
Our website uses cookies to improve user experience and site functionality.
Types of cookies used:
Essential cookies: Required for website operation (e.g., shopping cart, login).
Analytics cookies: Collect anonymous data to help improve website performance.
Marketing cookies: Used for personalized offers and promotions.
You can manage or disable cookies in your browser settings. Please note that some website functions may not work properly if cookies are disabled.
3. Return & Refund Policy
We comply with EU consumer rights regulations.
Right of withdrawal:
You may return most products within 14 days from delivery without providing a reason.
To initiate a return, contact us at nalg.hub@gmail.com with your order details.
Return conditions:
Items must be unused, undamaged, and in original packaging.
Certain items may not be eligible for return for hygiene reasons (e.g., earrings).
Refunds:
Refunds will be issued to the original payment method within 14 days of receiving the returned item.
The customer is responsible for return shipping costs, unless the product is defective or incorrect.
4. Shipping Policy
We ship products across Europe.
Delivery methods:
Standard shipping: 3–7 business days.
Express shipping options are available at checkout.
Shipping costs:
Calculated at checkout based on destination and order size.
Free shipping may apply for orders above a specified amount.
Lost or delayed shipments:
If your order does not arrive within the expected timeframe, contact us at nalg.hub@gmail.com.
We are not responsible for delays caused by customs, courier issues, or incorrect shipping details provided by the customer.
5. Security Policy
All payments are processed securely through PayPal.
Personal and payment data are encrypted and stored safely.
We regularly monitor our website to prevent unauthorized access or data breaches.
